Client Success Specialist Job in Bournemouth
Dovetail recruitment are pleased to be working with a professional and well established business based in Central Bournemouth. They have a solid structure and an excellent team ethos.
This is the chance to get your foot in the door of an extremely successful company offering long term career prospects.
The successful Client Success Specialist will be responsible for supporting the Account Management team by providing a dedicated service to their clients and ensuring they receive the best possible service.
Duties and Responsibilities:
- To drive customer engagement and usage and provide customer support to clients requests
- Work with Account Management to drive higher renewal rates and identify opportunities to grow the account
- Prioritise new clients for on-boarding and contact within 24 hours of subscribing
- Carry out regular proactive subscriber check in calls and training sessions
- Update client records ensuring they are properly completed to record training / call outcomes
Knowledge and Experience:
- Business to Business experience would be ideal
- Experience of working in a Sales Support or Account Management role
- Excellent relationship building and customer service skills
- Knowledge and competency using Microsoft Word and Excel
Salary and Benefits:
- Salary up to £23,500
- 25 days of holiday per year – with the option to buy or sell between 1-5 days
- Great learning and development opportunities
- Private Medical and Dental Insurance plans
- Life Assurance; Income Protection and Critical Illness covers
- Option to opt into Shares Scheme
- Volunteering opportunities
- Season ticket loans
- In addition, other flexible benefits packages
- They also place great importance on health, lifestyle and wellbeing consistently
This Client Success Specialist job in Bournemouth would suit candidates who have at least 1 year of Customer Service, Sales Support or Account Management experience and who have ideally dealt with clients on a B2B basis.
We’d love to hear from you if you’re ready for your next challenge and have the key skills above for this fantastic opportunity.
If you are interested in this Client Success Specialist Job in Bournemouth please click on Apply Now.
Alternatively to find out more, or to see other opportunities that we have available please view ‘Similar Roles’ or click here.
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Sales and marketing recruitment specialists covering Dorset and Hampshire
If you are looking for a recruitment consultant to find you the best possible job in Dorset or Hampshire, you're in the right place. Our team of recruitment consultants at Dovetail Recruitment have been recruiting for sales and marketing roles for Dorset and Hampshire based companies for over 20 years.
Tiffany is our Sales & Marketing Recruitment specialist and looks after roles including: Account Management, Business Development, Product Development, Product Management, Traditional Marketing, Digital Marketing, E-commerce and Sales Support.
As a boutique agency we offer a very personal service and are committed to finding the perfect role for you. We know our clients and the local Dorset and Hampshire market very well. We take a proactive approach for all of our candidates, this alongside our knowledge and relationships with local companies means we can help you find your perfect job.