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Customer Service Administrator

  • Wimborne
  • Permanent
  • £21,000 - £23,000 per annum + 27 days holiday (+ 8 Bank Holidays)
  • Posted 2 weeks ago

Overview

Dovetail Recruitment is currently working with a company in Wimborne who have excellent staff retention and great company culture. They offer 27 days holiday and the hours of 9.00 am – 5.00 pm showing they really value your work/life balance. They are looking for an additional Customer Service Administrator to join them. They also have part-time hours available should they be required. The Customer Service Administrator will be the first point of contact for customers who would like advice and assistance with the products on offer. You will also be responsible for the administrative support for the company.

Salary and Benefits

  • £21,000 – £23,000 per annum
  • Hybrid working available
  • 27 days holiday (+ 8 Bank Holidays)
  • Monday – Friday 9.00 am – 5.00 pm
  • Annual Car Parking permit
  • Discounts for many local businesses
  • Employee assistance programme + 24/7 counselling and support helpline
  • 24/7 Virtual GP surgery and private prescription service
  • Access to PERKS scheme
  • Discounts on local private gyms
  • An active Social Committee that arranges lots of fun complimentary employee events throughout the year!

Duties and Responsibilities:

  • Produce reports and management information when requested
  • Administration for the department
  • Deal with telephone and face to face enquires and provide a great level of customer service, making sure customers feel supported and appreciated
  • Use the company’s online system to provide support and information on products and services
  • Support the Retention Officer by contacting customers to follow up after an enquiry
  • Escalate any expressions of customer dissatisfaction to ensure issues are resolved and the company is delivering excellent service
  • Manage your own workload and task daily
  • Assist with system testing when required

Knowledge and Experience:

  • Excellent administration skills
  • Customer service experience would be ideal
  • Excellent oral and written communication skills
  • A background in the financial services would be an advantage

This position of Customer Service Administrator would suit candidates with excellent attention to detail and someone who has previously worked within the Financial Services industry or similar.

If you are interested in this Customer Service Administrator job in Wimborne, please click on ‘Apply Now’.

Alternatively, please click here to see our other Jobs in Bournemouth, Dorset & Hampshire. 

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Your contact for this role
Lauren Sidwell
01202 424824
lauren@dovetailrecruitment.co.uk

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Helping you to find your next accounts or finance role

At Dovetail Recruitment we have been recruiting locally for accounts and finance vacancies for many years. We have a deep understanding of the local market and we're committed to finding the right roles for all of our candidates.

If you are looking for a new accounts or financial job in Dorset or Hampshire, please get in touch. We are a boutique recruitment agency with a personal touch. We'll get to know you and will match you up with the right company and role. Suzanne & Laura look after our Accounts & Finance Recruitment from entry level right up to Finance Director & Finance Controller level. Example roles include: Finance Directors, Financial Controllers, Accounts Managers, Management Accountants, Credit Controllers, Accounts Assistants, Accounts Administrators, Bookkeepers.

View our current Accounts and Financial jobs, even if you don't see the perfect role for you, please get in touch. We are a proactive team, with our knowledge of the local market we'll help you find the job you are looking for.

Visit the Dovetail Blog for job search tips and more.

TESTIMONIALS

Excellent service! I have my dream job now and cannot wait to start! Thank you so much!
Heidi - Bournemouth
“I have used the services of Dovetail Recruitment many times. I have always been very impressed with the level of service and support they have given me and provided my clients. The calibre of candidates they sent through were excellent with all cv’s having the relevant experience and qualifications I was looking for. Happy to recommended them to my clients & contacts as they really do “Find the perfect fit”
Financial Controller
“I would highly recommend Dovetail to my friends and family. They took time to find out about my requirements and only suggested positions available on this basis. To have a recruitment consultant that actually listens is very rare in my experience! I was very impressed with their professional, friendly efficient manner. Thank you again for all of your time and help, the customer service and genuine interest in my job search was outstanding.”
Kirsty - Bournemouth
“I got the Accounts Assistant job!!! Just want to say thank you very much for all the help you gave me. I couldn’t have done it without you or your team. They seem like the perfect company who will help me learn and gain experience I am looking for. Thanks again!”
Kelly - Bournemouth
I’m truly grateful for the support and guidance given to me throughout my job hunting process. Their knowledge and experience has proved invaluable and as an added bonus their pleasant manner and highly personable demeanour has made them a pleasure to deal with. Highly recommended!
Amy - Bournemouth
“Laura and her colleagues were exceptionally friendly and very professional to work with. They kept me informed at all times with how the proceedings were going and I never felt I couldn’t call up and ask for their opinions. Laura and her team made me feel welcome and approached me with many different job opportunities which would best suit my abilities and interests. After two interviews I was accepted for the job. I would like to thank Dovetail for making this process so easy for me. I would recommend using them in the future.”
Ella - Bournemouth
“Tiffany has been absolutely fantastic. I wasn’t happy in my role and I needed a change. Recruiters always call you and try to sell you a role on more money with the same skill set- because that will benefit them commission wise. I didn’t feel I was being listened to, as to what I wanted as my situation was very unique with relocating and changing completely. Tiffany listened, understood and put two brilliant roles in front of me, both which I had an interview for. She kept in touch with me and genuinely seemed interested in who I am as an individual and not a number she can place to make her monthly target. I’ve now relocated and am a month into a role I adore. For the first time in a lon… Read more
Charlotte - Poole
I would like to thank you, for your hard work. I have already recommended your firm to all my colleagues. After going through several agencies. You always kept me informed at each stage of the interview process, always followed each interview I attended with a curtesy call to see how things went. You have always listened. In my mind this is missing in todays agencies. As most only want the commission. Making you feel no longer  like a human but more a commodity. Keep up the sterling work and once again Thank you.
Roger - Bournemouth
My experience with Dovetail Recruitment has been unexpectedly pleasant and rewarding. I have been very pleased with your friendly and efficient service tailored to meet my needs and professional requirements. You are reliable, efficient, professional and truthful. Thank you for keeping me up to date with all the details leading up to my offer and acceptance. I have very much appreciated your understanding of my requirements and your persistence on my behalf. You helped to make the disheartening experience of job seeking into a more personal and positive one and, needless to say, I shall recommend you to anyone I know who would benefit from your excellent assistance. I am so grateful to yo… Read more
Marc - London
Dovetail are friendly and professional – Suzi is brilliant and my go-to for marketing roles in this area. 
Jo - Bournemouth
“I couldn’t recommend Dovetail Recruitment enough! I’ve had experience with lots of agencies, but Dovetail are by far the best! They go above and beyond your expectations to help you find the right job. I worked directly with Samantha, and she was great, checking up on me through every step of the process. I highly recommend.”
Mary Louise - Poole
Thank you so much for all your help.  I had not heard of yourselves until my daughter, Hannah put me in touch with you and I can honestly say my experience with you has been amazing. I am very grateful to you for being so kind and helpful and for all the guidance you have given to me.  It has been a real pleasure dealing with you and being offered a position so promptly is fantastic.
Christine - Bournemouth
I’ve worked with Dovetail Recruitment for the last few years, both as a candidate and now a client. They really take the time to understand our business, and the qualities I’m looking for in a candidate. 
They take the time to match these criteria; so I know I can rely on them to give me several really strong contenders for a role, and they’re usually successful. 
They just know who’s going to be a great fit for us. Plus, they’re all a real pleasure to work with, very efficient – highly recommend!.  
Brand Manager
“I’ve been delighted with the service from Tiffany, she only sends us quality candidates and manages the recruitment process very professionally.”
Chartered Financial Planner
“I have been thoroughly impressed with the overall service provided by Dovetail. Tiffany took the time to really understand our business and culture and has only ever provided candidates that meet our needs exactly. Sometimes too well and we have been spoilt for choice, having to recruit two people as they were both too good to let go. I can highly recommend Dovetail, as having used large National agencies in the past and believing their service and networks were superior to a local agency, I have been totally converted and know this is not the case. Dovetail are now my first port of call.”
Head of Finance
Dovetail Recruitment were totally professional and supportive from the very first phone call. It was a pleasure to meet them in person, they listened carefully to everything I said and gave me the confidence and advice I needed to move forward. I will always recommend Dovetail as a first class recruitment agency.
Sarah - Bournemouth
“I have received an excellent service from start to finish from Liz of Dovetail Recruitment. The whole process was seamless… they kept me well informed and helped me thorough each stage of my interview. Within one week I had two interviews, was offered the job and handed in my notice! I would 100% recommend Dovetail Recruitment to anyone who is looking to change career or take a dive off the deep end – the staff are friendly, exceptionally knowledgeable and very experienced and I can’t thank them enough for all their support. I was very apprehensive to leave the Local Authority after five years, but with their encouragement and resources they have found me the perfect role and I can… Read more
Cherisse - Poole
“We have extensively used Dovetail Recruitment for the past 7 years. Dovetail spend time with us to ascertain exactly what our requirements are for each role. Liz and her team always act very promptly, sending us shortlisted CVs once they’ve met prospective candidates. I would not hesitate in recommending Dovetail for their high level of service, quick responses and professionalism.”
Director
Dovetail Recruitment is brilliantly professional and efficient. Their personal and friendly service has been exemplary in helping me seek future employment and presented me with some excellent opportunities. They provide fantastic support along the whole process. I would highly recommend Dovetail to anyone seeking a professional career.
David Q - Candidate
“Incredibly helpful, friendly and lovely staff, super involved with every step including face to face coaching before the interview which helped wonders. Can’t recommend highly enough. “
Elisha - Candidate
I recently started my new job which was secured by Dovetail recruitment. I have to say I found Tiffany and her colleagues exceptionally friendly, professional to work with. I was on the hunt for a new role for about a year. In that time I dealt with numerous agencies. I found most quite difficult to work with as it appeared to me that they were just working to their own agenda rather that searching and putting me forward for roles that best suits my needs. I attended many interviews that were a waste of time because the agents did not listen to what my skill set was and what I was looking for. However, when Dovetail contacted me about my current role they understood everything which I wanted… Read more
Alina - Bournemouth

“I can’t speak highly enough about Dovetail…! Samantha has been amazing in helping me secure my dream job.  Dovetail took the pressure and stress of job hunting off me and would always keep me in mind when new job ads became available.  This recruitment company is by far the best one I have used. They were always there at the end of the phone or email and kept in touch with me. I wasn’t forgotten if I wasn’t successful, which I had found had been the case for many other recruitment companies. They are amazing!!”

Sophie - Candidate
“Dovetail Recruitment are a very quick, friendly, and professional job recruitment agency. Keep you informed every step of the way. I would strongly recommend this agency for absolutely anyone. Looking forward to starting my new job!”
Chris - Ferndown
I am very happy to give Dovetail Recruitment a full 5 star review. I have used them over the past few years to recruit for my team. They pre-screen candidates and I can be confident the CVs they pass over to me are relevant… Many of their candidates have been successful in the recruitment process and have gone on to become key contributors in the business. The team at Dovetail are great to work with. They listen and get to know your business and what you need, and then use all the information they have to find good candidate matches. I thoroughly recommend their personalised service.
Head of UK Retail
“My experience working with the agency was exceptional. They provided consistent support on applications and go above and beyond to ensure you are prepared for interviews. Highly recommended.”
Melanie - Wimborne
“The attention given at all levels including gaining an understanding of my business and the initial selection and offering of potential candidates stands above all other agencies I have dealt with.”
Sales Director
“If I could give more than 5 stars I would! The whole team at Dovetail have been so supportive and they talked me through every step of the way, giving me valuable advice, confidence in myself and helped me get my dream job! Thank you so much to all the staff at Dovetail!!”
Joanna - Blandford
“We’ve worked with Dovetail on a recent recruitment drive. We successfully appointed two excellent sales candidates who have proved to be a great fit for our organisation. As a fast-growing business, it is great to be able to work with an agency who really understands our business and culture.”
Head of Data Transfer
“We have been working with Dovetail Recruitment since May 2014 and always find Liz and her team to be friendly, helpful and professional. Unlike other recruitment agencies, they have taken the time to understand our business and specific needs. As a result, the candidates that are put forward by Dovetail are by far more relevant to the role and are of high standard. Dovetail have already successfully filled vacancies for us in administration, HR, marketing, accounting and yard operations and we look forward to continuing to build on our working relationship.”
Operations Manager
“Dovetail Recruitment is brilliantly professional and efficient. Their personal and friendly service has been exemplary in helping me seek future employment and presented me with some excellent opportunities. They provide fantastic support along the whole process. I would highly recommend Dovetail to anyone seeking a professional career.”
David - Bournemouth

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01202 424824
hello@dovetailrecruitment.co.uk

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