Customer Service Advisor Job in Christchurch

Dovetail Recruitment are working with an exciting commercial business within the Christchurch area in recruiting a Customer Service Advisor to join the team. The successful candidate for the Customer Service Advisor role should possess excellent communication skills as you will be the first point of contact for all enquiries. The Customer Service Advisor role requires the candidate to have a background working in customer service as you will be responsible for handling calls within the department.

Customer Service Advisor Duties and Responsibilities:

  • Managing customer issues efficiently
  • Responsible for specific customer service-related enquiries, efficiently and professionally
  • Recording details of all enquiries onto the Customer Services database and responding to product enquires and complaints
  • You will solve customer queries and complaints as they arise, delivering great service levels
  • You will resolve complex customer issues by applying initiative to achieve the best possible outcome for the customer
  • You will build relationships across the business to ensure the customer journey is seamless and the Sales, Warehouse and Customer Service departments are always working together
  • You will use your own initiative to monitor your performance and develop the knowledge and skills that you need to be the best you can be

Knowledge and Experience:

  • Excellent communication skills and be naturally rapport driven, but also able to remain calm and professional.
  • Strong interpersonal skills and being able to build rapport with customers
  • Naturally driven to want to help others
  • Confident in delivering accurate information to customers

Salary and Benefits:

  • £20,000 per annum
  • Monday to Friday 8.30 am – 5.30 pm
  • Excellent training available
  • Parking available

This Customer Service Advisor position would suit candidates who have excellent communication skills and a background working in a commercial organisation.

If you are interested in this Customer Service Advisor job in Christchurch, please click ‘Apply Now’; 

Alternatively, please click here to see our other Jobs in Bournemouth, Dorset & Hampshire. 

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Your contact for this role
Suzanne Hayter
Suzanne has been working in commercial recruitment in the Dorset area for almost 12 years. She is very passionate about her work and dedicated about going the extra mile to place the right candidate with the right company.

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If you are looking for a recruitment consultant to find you the best possible job in Dorset or Hampshire, you're in the right place. Our team of recruitment consultants at Dovetail Recruitment have been recruiting for sales and marketing roles for Dorset and Hampshire based companies for over 20 years.

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