Customer Service Coordinator Job in Ferndown


Our successful and well-established client in Ferndown are recruiting for Customer Service Coordinator role. You will provide effective customer service and assist the planning coordinator with the programming of service engineers. The Customer Service Coordinator ensures that contracts are both maintained and developed through excellent customer service and response time. The Customer Service Coordinator assists with the growth of the department by utilising effective IT solutions.


Duties and Responsibilities:


  • Interface with customers to book in upcoming repair and service works
  • Assisting the coordinator with planning engineer diaries and programme
  • Excellent customer service always
  • Assist in product purchasing for any repair works if needed
  • Creating purchase orders for any plant requirements on site works
  • Ensure all works are booked and issued to customer.
  • Daily calls to engineer teams to discuss todays work and tomorrows upcoming work
  • Receiving and processing incoming engineer worksheets daily
  • Develop knowledge and build a rapport about each customer’s business and requirements
  • Maintain competent understanding of company’s products, their functions, and alternatives
  • Coordinate, analyse and improve customer service functions to meet company goals


Skills and Experience:


  • Good PC skills including Microsoft Office and other IT packages and solutions
  • Attention to detail
  • Ability to problem solve
  • Good customer service skills
  • Excellent communication skills


Salary and Benefits:


  • A salary of circa £24,000 per annum
  • Full time position or part time
  • Monday – Friday working hours 9.00 am – 5.00 pm
  • Free parking
  • 24 days holiday – including shutdown at Christmas – plus Bank Holidays
  • Company Pension Scheme



The Customer Service Coordinator job in Ferndown would suit candidates who have a scheduling background, who are well organised and have excellent attention to detail.


If you are interested in this Internal Sales Coordinator job in Ferndown please click ‘Apply Now’; Alternatively, please click here to see our other Jobs in Bournemouth, Dorset & Hampshire. 

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Dovetail Recruitment are an independent Recruitment Agency in Bournemouth. Follow us to keep up to date with The South’s Job Market Report, Recruitment in Hampshire & Dorset + HR news,  as well as our latest jobs, career tips + everything else related to your working world.

Your contact for this role
Suzanne Hayter
Suzanne has been working in commercial recruitment in the Dorset area for almost 12 years. She is very passionate about her work and dedicated about going the extra mile to place the right candidate with the right company.

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