Dovetail Recruitment are working with a well-established German manufacturing and distribution company that create and produce intelligent products and solutions for the modern workplace. An exciting time to join a growing firm with an impressive global footprint as they look to recruit an Internal Account Manager to join their friendly team in Ferndown.

As the Internal Account Manager, you will have a varied role, taking incoming customer service enquiries, advising customers on products, securing sales, and looking after the sales administration for the company. The ideal candidate for this exciting opportunity will have previous sales and customer service experience, a can-do attitude, and a desire to be successful, and hit the floor running adding value straight away.

For the right person, there is ample opportunity for growth and career progression. If you’re looking for a long-term career, this could be the opportunity for you.

Salary & Benefits:

  • £25,000 annual salary with £3k commission based on sales targets paid quarterly
  • 22 days holiday + 8 statutory bank holidays per year
  • 6% employers pension contribution, with a minimum expectation of 3% contribution by the employee
  • 3 times annual salary as a death in service benefit
  • Monday – Friday, 8.30 am – 5 pm
  • Onsite parking
  • Ample Tea & coffee

Duties and Responsibilities:

  • Answering the telephone promptly and politely, transferring calls to the relevant department/person and taking messages
  • Efficiently processing customer orders within the agreed timescales
  • Liaising with customers regarding credit status, out of stocks, order completion date, prices, and other relevant information
  • Keeping customers informed on the products and services offered by the company, upselling where appropriate, and providing product samples and literature as required to secure a sale
  • Efficiently resolving customer complaints and queries within agreed timescales
  • Assisting with generating new business via existing customer relationships
  • Keeping customer records up to date using the CRM system and SAP
  • Liaising directly with customers to build/enhance strong working relationships
  • Proactive outgoing calls to existing customers
  • Analysing sales of customers and product performance
  • Gap analysis to identify gaps in customer ranges
  • Liaising with Germany Head Office and UK-based Account Managers around product ETAs

Knowledge and Experience:

  • Previous experience within a customer service position
  • Relationship Building / Customer Account Management
  • Microsoft Office / CRM databases experience
  • Ability to meet targets
  • Time Management
  • Multitasking
  • Being flexible
  • Highly organised
  • Excellent verbal and written communication skills

This Internal Account Manager Job in Ferndown would suit candidates who have strong customer service and sales (upselling) experience, and who enjoys managing sales and the administration process from end to end.

If you are interested in this position please click ‘Apply Now’; alternatively, to find out more or to see other opportunities that we have available please visit our website.


Alternatively, please click here to see our other Jobs in Bournemouth, Dorset & Hampshire. 

Job Search Tips:

Top Interview Tips
Dovetail Job Search Toolkit
Interview Tips: How to be presentable

Dovetail Recruitment are an independent Recruitment Agency in Bournemouth. Follow us to keep up to date with The South’s Job Market Report, Recruitment in Hampshire & Dorset + HR news,  as well as our latest jobs, career tips + everything else related to your working world.

The South's Job Market Report The South's Job Market Report



Your contact for this role

Refer a Friend

If this role isn't for you, but you know someone that might be interested – take advantage of our Refer a Friend scheme and earn yourself up to £250.

HR and General Recruitment Specialists

At Dovetail Recruitment we have been recruiting for HR and office staff for Dorset and Hampshire based companies for over 20 years. Our team of specialist HR & General Recruitment consultants offer a very personal service. We know our clients and the local Dorset and Hampshire market very well which means that we can help you find your perfect job. Laura & Suzanne look after our HR and General Office roles and they are dedicated to matching their candidates with their perfect role. Typical HR & office roles include: HR Managers, HR Assistants, PAs, Secretarial roles and Administration. You can view our current HR and general office roles here. If you don't see the perfect role for you, please get in touch. We take a proactive approach for all of our candidates, using our deep knowledge of the local market we'll help you find the job you are looking for. Visit the Dovetail Blog for articles to help you in your job search.

Sales and marketing recruitment specialists covering Dorset and Hampshire

If you are looking for a recruitment consultant to find you the best possible job in Dorset or Hampshire, you're in the right place. Our team of recruitment consultants at Dovetail Recruitment have been recruiting for sales and marketing roles for Dorset and Hampshire based companies for over 20 years.

Each consultant at Dovetail has excellent experience with Sales & Marketing Recruitment and we have looked after many roles including: Account Management, Business Development, Product Development, Product Management, Traditional Marketing, Digital Marketing, E-commerce and Sales Support.

As a boutique recruitment agency in Hampshire & Dorset we offer a very personal service and are committed to finding the perfect role for you. We know our clients and the local Dorset and Hampshire recruitment market very well. We take a proactive approach for all of our candidates, this alongside our knowledge and relationships with local companies means we can help you find your perfect job.

View our current sales and marketing job vacancies.. If you're looking for a specific job role and don't see anything that takes your fancy in our current vacancies, please get in touch.

Visit the Dovetail Blog for articles that will assist you in your job search articles and Career Skills advice.